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FAQs

Where can I purchase eGift Cards?

eGift Cards can be purchased online using a Visa or MasterCard.

What currency and denominations are eGift Cards available in?

eGift Cards are available in both US Dollars and Thai Baht, depending on which currency is selected at the time of purchase. eGift Cards can be purchased in a selection of denominations from USD 50 to USD 5,000 and THB 1,500 to THB 150,000.

What can eGift Cards be used for?

eGift Cards can be used for accommodation charges, spa services and dining at participating hotels and resorts. Conditions may apply, please check with participating properties for specific details. Please inform one of our associates upon check in, or on arrival at the restaurant, bar or spa that you wish to use an eGift Card.

How will the exchange rate be calculated if I redeem my eGift Card?

Any redemption made at a hotel or resort in a different currency than that noted on the eGift Card will be converted into the local currency at the hotel’s official exchange rate of the day.

Can e-Gift Card(s) be ordered by telephone?

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Who can use the eGift Card?

Only the specified recipient is able to use the eGift Card. Valid photo identification is required when redeeming the voucher at participating hotel or resort. For further enquiries, please contact us

Does the holder of an eGift Card have to be a hotel guest to use the card?

eGift Card recipients can use their gift card to pay for meals and services, even if you are not staying at the hotel.

Do eGift Cards have an expiration date?

Yes, eGift Cards are valid for 12 months. You can locate the specific validity information on each eGift Card. We regret to inform that we will not be able to extend the voucher validity under any circumstances.